Privacy Policy

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

• Contact information: name, email address, phone number, company name
• Flight booking details: departure/arrival locations, dates, passenger information
• Payment information: billing address, credit card details (processed securely through third-party providers)
• Communications: messages, inquiries, feedback you send to us
• Account information: login credentials, preferences, profile details

1.2 Information Collected Automatically

• Usage data: pages visited, time spent, links clicked, referral sources
• Device information: IP address, browser type, operating system, device identifiers
• Cookies and similar technologies: tracking identifiers for analytics and functionality
• Location data: approximate geographic location based on IP address (unless you explicitly provide precise location)

1.3 Information from Third Parties

We may receive information about you from service providers, payment processors, and business partners to complete transactions and improve our services.

2. How We Use Your Information

We use collected information for the following purposes:

• Processing flight bookings and reservations
• Facilitating payments and invoicing
• Communicating with you about your bookings and services
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)
• Analyzing website usage and improving our services
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and regulatory requirements
• Personalizing your experience and content recommendations

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who assist with payment processing, email delivery, hosting, analytics, and customer support. These providers are contractually obligated to use your information only for providing services to us.

3.2 Aviation Partners

For flight bookings, we share necessary flight details with aircraft operators, crew, and logistics partners to complete your reservation and ensure safe operations.

3.3 Legal Requirements

We may disclose information when required by law, court order, regulatory authority, or to protect our legal rights and the safety of our users.

3.4 Business Transfers

If we merge, are acquired, or sell assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide choices regarding your personal information.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewalls and intrusion detection
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security, but we work continuously to improve our protective measures.

5. Your Rights and Choices

5.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a portable format.

5.2 Correction and Deletion

You may request that we correct inaccurate information or delete your personal information, subject to legal retention obligations.

5.3 Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing message or by contacting us directly. We will honor your preferences within 10 business days.

5.4 Cookies

You can control cookie settings through your browser. Disabling cookies may affect website functionality. Please refer to our Cookies Policy for more details.

5.5 Do Not Track

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing DNT signals; we do not respond to DNT browser signals but respect your privacy choices through other mechanisms.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary depending on the type of information and its purpose:

• Booking Information: Retained for 7 years for regulatory and audit purposes
• Payment Information: Retained only as needed for transaction processing and dispute resolution
• Marketing Data: Retained until you unsubscribe
• Analytics Data: Typically aggregated and anonymized after 90 days
• Legal/Compliance Data: Retained as required by applicable law

7. International Data Transfers

Londivair Aviation Inc. operates in Canada and may transfer your information to other jurisdictions for processing and storage. When we transfer information internationally, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) and adequacy determinations. By using our services, you consent to such transfers subject to this Privacy Policy and applicable laws.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information and terminate the child's account. Parents who believe their child has provided information to us should contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Londivair Aviation Inc. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us using the information below. We will respond within 45 days of receiving a verified request.

11. Personal Information Protection and Electronic Documents Act (PIPEDA)

As a Canadian company, Londivair Aviation Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Know how your information is used and disclosed
• File a complaint with the Privacy Commissioner of Canada

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following the posting of revised Privacy Policy terms means you accept and agree to the changes. It is your responsibility to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

We will make every effort to resolve your concerns. If you are not satisfied with our response, you may file a complaint with the Privacy Commissioner of Canada at www.priv.gc.ca.

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This Privacy Policy is effective as of January 2026 and applies to all users of Londivair Aviation Inc.'s website and services. For previous versions of this policy, please contact our Privacy Officer.